Cancellation Policy
1. Cancellation By Tour Member
(a) Cancellation of booking must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 45 days, a minimum administrative fee of RM30.00 per person will be levied.
(b) i. For group tour package & Golf package
If notice of the cancellation is received 44 days or less before the date of departure the following charges will apply :
Cancellation received cancellation charge per person
Ø 22-44 working days before the date of departure – Forfeiture of tour deposit
Ø 15-21 working days before the date of departure – 35% of tour fare.
Ø 08-14 working days before the date of departure – 50% of tour fare
Ø 01-07 working days before the date of departure – 100% of tour fare.
ii. For CYO package & Domestic package
Cancellation received cancellation charge per person
Ø 22-30 working days before the date of departure – Forfeiture of tour deposit
Ø 15-21 working days before the date of departure – 80% of tour fare.
Ø 01-14 working days before the date of departure – 100% of tour fare.
(c) The respective airline’s cancellation policy on special promotion fare shall apply in addition to the cancellation charges as set out in clause (b – i & ii). (note : the airline ticket is restricted and subject to the Airline’s Terms and Conditions. If may be non-endorsable, non-reissue able, non-refundable and non-reroute able. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred )
2. Cancellation By Company
(a) The company reserves the right to cancel the tour due to any act of God, war, strike, riot, or order from the Government of Malaysia which is beyond its control.
(b) The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all money paid less the administrative fee chargeable will be refunded to the passenger.
(c) In the event of a cancellation by the company due to insufficient passengers or inability to secure seats or accommodation, the company will refund the amount of money paid.
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