Booking Terms & Conditions
1． Tour Deposit
A minimum deposit RM800 of the tour fare per person must be paid as reservation fee. The balance of full payment must be made within 21 days before the date of departure. A failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit.
2. Amendment Charge
(a) Upon confirmation of the tour no charges can be made to the reservation within 14 days before the date of departure.
(b) However, any request from any member for any change to come back earlier or later than the group will be subject to the conditions of the respective airlines.
(c) Changing the entire reservation constitutes a cancellation of the original reservation
3. Travel Document
(a) Tour member’s responsibilities
As tour member must have :
i. An international passport or other recognized travel documents which should be valid 6 months from the date of return to country of origin.
ii. The necessary visa and vaccination and health certificates as required by the various authorities of the countries to be visited.
(b) Company’s responsibilities
The company undertakes to :
i. Advice tour members on what documentation is required.
ii. Wherever possible, assist passengers in obtaining the necessary visa. However, the company cannot guarantee the approval of any visa application.
(c) Relevant fees and charges
Service charge and visa fees levied shall be borne entirely by the tour members.
(d) Rejection of visa or travel documents
If for any reason, the application for visa or necessary exit permit is rejected , a refund of tour fare will be made less administrative fees.
(e) Refusal entry
The company shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any tour member is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes, or whose behavior and activities are considered to be detrimental by a foreign government.
4. Tour Information And Prices
(a) Prices shown are current at the time of publication. Tour information and the price list form part of the brochure. The prices are subject to change due to increase in airfares, other transportation costs, hotel rates, exchange rates, government tax, etc. Therefore the company reserves the right to increase prices on condition that it informs the costumer according before the confirmation of the tour.
(b) The company covenants for the following to be included in tour fare :
i. Return air ticket, not including all airport taxes and whatever applicable taxes.
ii. Hotel accommodation, based on :
> Twin sharing basic ( 2 person to a room )
> Single supplement ( person staying alone-the person concerned must pay the single supplement) and
> Triple sharing (3 person traveling together )
For the group of three persons, accommodation is based on triple sharing basis where applicable. The child tour fare as advertised is based on a child who 2 years but not more that 12 years of age, sharing a twin room with two adults.
iii. All meals, sightseeing and other items as specified in the itinerary.
iv. All sightseeing tours and transfer are based on sit-in-coach basis.
(c) Items not included in the tour fare are :
i. Laundry
ii. Food and beverage not regular menu
iii. Optional excursions
iv. Portage at airport and hotels
v. All items of a personal nature.
5. Refund Of Unused Services
No refund or reduction will be made to any member in respect of airfare, accommodation, meals, sightseeing tours, transport or any other services which are included in the tour fare out not utilized by the tour member due to personal reasons.
6. Possible changes.
Airlines schedules or local conditions may require sightseeing tours, hotel and route to be changed . should this occur, the company shall make alternative arrangement subject to local conditions.
7. Right To Reject
The company reserves the right to cancel or withdraw any itinerary, or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comfort or enjoyment of other on the tour. The company further reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. If any of such events, the company’s sole liability shall be to refund to the tour member any moneys paid, less the amounts for services already utilized, and the administration and cancellation fees.
8. Travel Insurance
All tour member are encouraged to buy travel insurance to safeguard against sickness, loss of money, cancellation, flight delays or lost baggage.
9. Responsibilities Of Company
The organizer, Golf Holiday only acts as an agent for the transportation companies, hotels and other principals of the program. Company accept no responsibility for any loss, injury or damage to you or your belongings resulting from any occurrences beyond its control including breakdown in equipment strikes, theft, delays, medical or customs regulations, cancellations change in itinerary of schedules, etc. The special air ticket issued is based on group travel and restricted to respective airline. It is strictly non-endorsable, non-refundable and non-reroutable. Alteration on the routing or date of travel is at the passenger’s own risk. No refund will be made to any person for unused air ticket or who do not participate in any meal, sightseeing tour or accommodation not used in part of full.
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